We offer postage & packaging free of charge to Luxembourg for all orders worth €99 or more, tax inclusive!
Online sale in the countries of the European Union exclusively
At present, we offer our products for sale online only within the European Union: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
PROCESSING YOUR ORDER, DESPATCH AND DELIVERY
Confirmation of order
After your order has been sent and your payment validated, we will send you confirmation of your order by email. All orders, as well as their despatch, will be confirmed by email; or by fax if the order has been made in this way.
Preparing the package
Each package is meticulously prepared and packed with tender loving care. For us, ensuring that you receive a beautiful package of your acquisitions is all part of our lovely adventure.
Each object is packed to give it as much protection as possible (cushioning material, packaging, rigid carton), so as to limit any deterioration during transport.
Shipping the package
All efforts will be made to process your order and despatch as soon as possible. In general, if the products are available, confirmed orders will be shipped within 1 to 3 days of receipt of your payment, except weekends or public holidays. Note that these deadlines are for information purposes only, and may vary according to the product ordered, its destination, or other factors. Overrunning this period does not mean your order has been cancelled, and does not entail any reduction in price, damages or interest, provided the delivery is made within 30 (thirty) days following validation of the payment.
If you order a product that is out of stock, we will inform you when the product is likely to become available again within 3 days of receipt of your order.
The products are despatched, with an invoice voucher, to the delivery address you give when making your order.
Once your order has been despatched, we will send you an email to inform you of this and give you all the details concerning the delivery. We will inform you that your package has been shipped, but its delivery will then depend on the postal services.
Delivery of the package
So that your package arrives as quickly as possible, in total security, we will try to find the most reliable and cheapest solutions for sending your order according to its weight, value and destination.
Once your order has been despatched, we will send you an email to inform and giving you details concerning the mode of delivery. We will inform you that your package has been shipped, but its delivery will then depend on the postal services.
Within Luxembourg, once the package has been posted you should receive your order within 1 to 2 working days of our notification of despatch!
For European Union countries in the list below, the delivery time will normally be 1 to 5 working days (after our notification of despatch): Luxembourg, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
For the remaining EU countries, the delivery time is longer and varies from one country to another, but may be between 5 and 10 working days.
Delivery times are for information purposes only. It is however conceivable that, due to problems with the postal services, that delivery will take longer. We take no responsibility for delays in delivery.
The postage & packaging costs include insurance against loss, theft or damage of your package. For all high-value orders, we will endeavour to take out supplementary insurance, so that the value of your order is covered.
A signature is always required when the package is delivered to the delivery address. If you are away, a notice of attempted delivery will be left in your letterbox, telling you the procedures to follow.
Please contact us if you have any further questions.
SHIPPING OUTSIDE THE EU
It is not yet possible for articles shipped outside the European Union to be ordered online. We will be putting online international shipping in place as soon as possible.
If you would like to make an order, you will need to contact us by email or fax (download order form), specifying precisely which article(s) you would like to purchase.
We will inform you rapidly of postage & packaging costs.
The sale price for orders from outside the EU will be net of VAT. But it is possible that other taxes and customs duties may be imposed when your package reaches its destination. These may vary from one country to another, and are your responsibility. We are not obliged to verify or inform you of the customs duties or taxes applicable.
To find out, we advise you to get information from the relevant authorities in your country.
We reinvoice our clients for only part of the shipping and logistics charges.
In addition, we offer postage & packaging free of charge to Luxembourg for all orders worth €99 or more, tax inclusive!
Shipping charges depend on the weight of your order as well as its destination.
Some exemples of shipping charges:
Luxembourg : 5,95 EUR
Belgique : 10,50 EUR
France : 11,70 EUR
Allemagne : 10,70 EUR
To find out the cost of postage & packaging, add the products you wish to buy to your shopping cart and enter the country of destination, and shipping charges will be calculated.
Shipping charges are given on the site and the cost for a definite order is added when the order is recorded. They include the costs of packaging, handling and postage.